TERMS & CONDITIONS
CUSTOMER CARE SERVICE POLICIES
At Renew Skin and Wellness Center we take the time to prepare for your scheduled appointment before your arrival. We are committed to providing you all with exceptional service. When a client cancels without giving enough notice, they prevent another client from being seen. Please give us 24 hours’ notice to notify us of any changes or cancellations. We understand that life's circumstances sometimes prevent you from keeping your appointments, but if 24-hour notification is not given, you will be charged 50% of your scheduled service for the missed appointment.
SERVICES REFUND POLICY
While we make every effort to make our customers as happy as possible, all service sales are final. We are a small business and unfortunately cannot offer refunds on any used or unused appointments/sessions for individual services, service packages or service series.
Gift Cards may be purchased at spa or over the phone. They may be used towards any spa product or service. Gift Card must be present at time of purchase/usage. Lost or stolen Gift Cards cannot be redeemed or replaced. Gift Cards do not expire unless promotional. Promotional cards cannot be combined with any discounted services/products, packages, or series. All sales are final. Gift Cards cannot be redeemed for cash.
PRIVACY & SAFETY
At our Renew Skin and Wellness spa, we take the privacy and safety of our clients very seriously. We have implemented a range of security measures to ensure the confidentiality of your data and the safety of your visit. All our personnel are trained to uphold the highest standards of confidentiality and discretion. We use only the highest quality products and techniques to ensure that all of our treatments are safe and effective. We also use state-of-the-art equipment to ensure our clients are safe and comfortable during their visit. Finally, any information collected is securely stored and will never be shared with any third parties.
Credit / Debit Cards